Conflict is draining.
Our Win-Win Conversations training courses set the foundation for conflict resolution, along with providing more advanced conflict resolution skills that you can use within and even outside of the workplace.
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BUY NOW!Lesson 1:
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Managing Conflict.
Weāll explore how unresolved conflicts can impact your organizationās goals and productivity. Youāll learn to identify causes of discord and understand different personality roles in conflict. We'll also cover strategies to handle disagreements effectively and resolve issues rather than escalate them.
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Lesson 2:
Resolving Conflict with Co-Workers.
Handling disputes can be challenging but productive if done right. This lesson covers effective strategies for managing internal conflicts, emphasizing self-awareness and staying CALM to turn disagreements into constructive outcomes.
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Lesson 3:
Addressing Conflict with Patients.
In this lesson, we'll cover positive conflict management when patient expectations arenāt met. Learn to anticipate issues, stay CALM, and use your HEART to ensure patients feel heard and resolve situations effectively for organizational growth.
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