A SOFT SKILL DEVELOPMENT TRAINING PROGRAM ESPECIALLY FOR HEALTHCARE
HealthCARE Transformed is the skill-building solution that empowers employees to develop the right skills to exceed patient expectations in healthcare today
For your team to get started today
Where would you like to start?
CARE For All training courses provide you with both basic and advanced customer service skills. They set the foundation for how to exceed your patient’s expectations, which starts by initiating good first impressions and treating them with care, both face-to-face and over the phone. We will look at what it truly means to go above and beyond. Providing you simple ways to do so throughout your day, making your patients and team feel seen and appreciated.
In WIN WIN Conversations, we discuss conflict resolution, including how to have those difficult conversations with both co-workers and patients. Our goal is to provide techniques to use when tension is high and ways to diffuse situations before they even occur.
Healthcare can be emotional, meaning conflict can and will occur. Knowing this, the most important concept to grasp is understanding when and how to respond in these situations.
Being in Balance courses are designed to help you and your team learn to balance work and life's schedules and challenges. This is done through training on time and task management. We also look at the importance of achieving balance between personality and professionalism, while maintaining the individuality of each of your team members. Altogether, this keeps an organization running and maintains employee satisfaction, so it’s crucial we learn how to get there.
Additional Curriculum in the Bundle!
Buy the Bundle today and get the BONUS curriculum
Let's talk money is a two course curriculum that teaches asking for the co-pay in a customer friendly manner and explaining the patient's insurance to them in a way that they can understand.
FOR LEADERS:
We Provide You All The Tools You Need To Build A Successful Healthcare Organization
Leaders provide direction and vision, motivate and inspire others, and help create an environment conducive to success by promoting communication and collaboration among team members. In short, leadership and strong management are essential for any organization that wants to achieve its objectives.
But leaders need direction, vision, motivated and inspired to.
Through our HM Membership we do just that. We give you all the tools you need to take the customer service training to the next level for yourself and your team and make HealthCARE transformed part of the culture at your organization.
For leaders to get started today
Where would you like to start?
How you LEAD Matters
In these lessons, we help you identify your personal leadership style, teach you the skills that you will need to build trust and gain respect while motivating others to achieve results.
What you SAY Matters
In these lessons, we teach you how to communicate effectively, fairly and with empathy and humility. When in management, your verbal, non verbal and written communication is important as well.
RELATIONSHIP Building
In these lessons, we teach you how to engage employees and manage conflict. We teach you how to offer diversity and inclusion in your work environment and how to deal with difficult patients.
ORGANIZATION SKILLS
In these lessons, we teach you how to manage your time amongst all of the many tasks that you have to do including customer service training. We teach you the importance of delegation and effective meeting management.
PERFORMANCE MANAGEMENT
In these lessons, we teach you the SMART acronym for goal setting, the importance of setting expectations and holding staff accountable, as well as documentations and the discipline process.
The heartbeat and passion of our organization is to help you grow your organization. If there is specific training you are looking for, please contact us today.
We love hearing from you!
HM Membership
What if you could get all the tools you needed to pour in to your people so they would pour in to your patients?
The HM Membership is designed for just that. We provide you leadership training, collaboration, coaching and resources to make leading your healthcare team even easier.
It is designed to be a community of likeminded individuals, in the same field, with the same struggles coming together!
Enroll todayMembership has it’s privileges!
Inside our membership you get...
* Full access to our HCT Lead curriculum: Leadership training courses that include courses on your leadership style, your communication style, relationship building, organization skills and more to come
* Team Talks to use in your monthly meetings with your team to enhance soft skills to exceed patient expectations
* Breakroom Bash ideas and links to provide you a year of socials, parties, picnics and potlucks for more engagement with your team
* Printable Resources that you can print in your office or at a local print shop to go along with our HealthCARE Transformed curriculum
* Motivational Poster Pack that you can print off and post around your office for inspiration
* Printable Happy Tags that you can use for patients, personnel or referring providers to let them know how much they mean to you
* Discount to work with us for a customized marketing plan for your organization
* Discounts for design services to update, enhance or create marketing or patient materials for your organization
* Discount on one-on-one coaching calls for you or a team member to help enhance soft skills or leadership skills
* Discount on in person "care BOLDLY" presentation
Become a Member
